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Take Me Out to the Ballgame, but only if….

t ballSpring and summer sports are in full swing (some are winding down, too). But look around you and you’ll see parents traveling all over to soccer, baseball and softball games, not to mention lacrosse camp, tennis matches, swim meets, track and field events and pretty soon you can add some pre-season practices.

But for now, let’s discuss the games. They happen everywhere: school fields, community recreation centers, parks and rented space all over. Let’s face it: some of these venues are awesome. And some of them…much less awesome.

So, in the spirit of community improvement, we offer our marketing suggestions for making your venue a happy parent place. If you are in charge of these places (or related to or a friend of somebody who is), feel free to pass along our suggestions. Remember, happy parents means more rental income! Thanks ever so much!

How to make your sports venue parent-friendly:

  • Lovely lavatories: We have left a sports field where there were only porta potties to find the nearest McDonald’s. But we have also seen real bathrooms with lights, clean floors, adequate toilet paper and paper towels. We would love to see a facility that had separate bathrooms for the athletes, because let’s face it, they smell and they get their dirty shoes everywhere.
  • Delicious delectables: If you sell food and drinks, our wallets seem to open up on their own. But consider always stocking these: hot chocolate when it’s 50 degrees or below, diet soda for the parents, fun candy, and soft pretzels (who can resist these?) Extra credit for kosher hot dogs or plain cheese pizza slices. Also, some concession stands take our debit cards now. Awesome!
  • Sunny/shade sections: Some of us are baskers, some of us avoid the sun. There should be seating that accommodates the sun worshipers and the sun-averse.
  • Bleachers Bums: We can bring our own chairs, but if the bleachers are there, we can avoid it. We like bleachers with a top row with a back on them (best views and a little back support). Also bleachers with stairs as opposed to having to walk up and down the seats are ideal. And, if the concession stand wants to rent out those portable seats if we leave our driver’s license, awesome!
  • Wi-fi: A girl can dream. I know we are supposed to pay attention to the game. But our daughter is only up to bat every 9th kid…

Filed Under: Feature Tagged With: concessions kids sports

The Picayune and Particulars of Press Releases

press release sandra day oconnor
There are times when we are involved in creating or editing press releases, either as part of a press/media kit or to publicize an event or newsworthy accomplishment of a client. Writing a press release takes some skill and knowledge and a decent amount of discipline. Skilled writing, knowledge about what “the press” wants and discipline to write concisely, clearly and without unnecessary hyperbole are all necessary for your press release to turn into real publicity.

 

So what is a press release anyway? A press release is a written document that you distribute to various media outlets. The press release contains the details of the information you are intending to publicize (event, milestone, new product, new office, etc.). The press release expostulates the significance of the event and provides quote-worthy information so that an editor or reporter has the information at their fingertips to create a story.

 

Press releases are even more important than ever, because the number of full-time reporters is significantly reduced. Therefore, local, regional or niche papers and magazines don’t have the ability to research and write as many articles but they still want content. A well written press release makes an editor or reporter’s job much easier by providing well-written copy for them to utilize.

Sometimes it may feel that a press release is something written and sent out “into the world” with no promises of action. Indeed, just because you write a good press release is no guarantee that a major paper will pick it up and create an article. On the other hand, if you don’t write it, they certainly won’t and by writing the press release, you can manage the message. Indeed, if your release turns into an article, you get publicity without paying for advertisement…not too shabby.

Finding out who should receive any press releases and developing a relationship with them will also make this process go more smoothly. They can often tell you their specific interests and even upcoming themes and ways you could tailor their press release.

Tips for Writing Press Releases:

  • Make your headline noteworthy. It needs to pop and entice the reader (some editor somewhere) who gets a gazillion press releases.
  • Get the W’s in the first paragraph: Who, what, why and when shouldn’t be hard to find, but right up front where you need them. In fact, the first paragraph should be your cleanest writing.
  • Develop the story in the next paragraphs, including quotations from significant people as well as “quotable quotes”, well-written copy that has legs and is eminently quote-worthy.
  • Make sure that you provide some depth, like the vision for how a new product or new office came to be, or the background of a performer and their previous work. This helps the editor or writer find a hook or maybe even gives them the information to riff on in their own rewritten story.
  • Proofread from the printed page. It’s not just your mother or your English teacher talking. There is something about reading printed materials as opposed to a screen that makes proofreading more accurate. So before you send it out, print it for yourself and look at it slowly, making sure that all names are spelled correctly, that any dates and times are accurate and that there are no spelling or grammar errors.
  • Get a second reader’s opinion. Have a colleague or buddy read the press release and quiz them: What’s the essence of the press release? What’s the message? What are the details? What do you think the interesting part of the story is? If your second reader is confused, go back to the drawing board.
  • Send it out in standard press release form, easily found on templates and online forms. Be sure your name and contact information is at the top of the release.

Spending time and money to create an excellent press release makes more economic and marketing sense than creating a poorly written or poorly crafted one.

 

 

Filed Under: News

Kickstart these ideas!

crowdfundingCrowdfunding is a great way to get others to literally buy into your fabulous idea. You come up with an innovation, post it on a crowdfunding site like kickstarter, create enticements for people to want to become shareholders and then make your product, whether it’s a Zach Braff movie, a new child care gadget or some new fancy way to prepare coffee.

Well, we have a few ideas and will offer them up free for you to develop, fund and manage. These ideas have been percolating as we contemplate the end of the school year and having kids at home again. Tell us if you really do take any of these on. We may be willing to be an early supporter.

Boomerang Buicks: That college kid has come back into town, and there’s no longer a car for her or him. And they’re too young to rent their own car. Help find them short term car rentals that don’t break the insurance budget and that will be reliable transportation. Finally, make the final day that the car is due home the day before they leave to return to their campuses.

Lunch Lady Limos: We’re back to making lunches again. There are no pizza days, no hot lunch days, it’s just us. And we hate the idea of it. So, take it on. Create healthy lunches that our kids will eat. Make sure they follow our dietary guidelines including individual preferences and allergies, and drop it off in a cute container every day by 8:00 a.m. in front of our house so they can go to camp or stay home, and we’ll know they are well-fed without resorting to ramen. Extra points if the lunch set-up includes utensils and a personalized note on the napkin.

Form-u-lator: Take all of our personal information and fill in all forms, including school registration forms, last minute camp forms, medical forms, immunization forms, emergency pick-up forms, after school clubs forms, and athletic participation forms. Extra funding if you will also take our children to their yearly physicals.

Pool-ooza: We need a service that drives or walks kids and supervises them at neighborhood pools. This could utilize the talents of carpooling and resource collaboration.

Sept-erminator: We know that school will begin once again in September. And while we are happy to see our kids back in the learning environment again and out of our houses, the school supply and book lists are overwhelming, especially if the kids are at a variety of schools. Sept-erminator will collect all relevant supply and book lists and do all of the shopping, making sure to first check our own personal inventory so we are not again buying another set of pristine colored pencils. Sept-erminator will also manage the purchasing of all warranties associated with calculators and computers, as well as tablets.

 

Filed Under: Feature Tagged With: crowdfunding ideas, summer child care issues

Do You Know Your Customers, Clients or Patients?

kayakRecently, the travel section of the New York Times profiled solo travelers. Apparently, a whopping 24% of American overseas leisure travelers last year were solo travelers.

The article then talked about how the travel industry is waking up to the nature of single travelers. For many decades, cruise ships and resorts assumed that single travelers were looking to make a love connection. But, further research into the singles who do travel indicates that many of these travelers may be in partnerships where their spouse or partner is unwilling or unable to travel with them.

The decision that travel vendors then have to make is this: what do we do when we find out more information about our client demographics? For Holland America, Uber, Tauck Tours and Westin New York Grand Central , this information has caused them to change their pricing structure (eliminating the single supplement fee) and even how they market themselves. For Holland America, catering to the solo cruiser meant creating staterooms for single travelers.

What does all of this have to do with you and your business?

It seems easy, but the question remains: how well do you know your customers, your clients or your patients? What’s the gender breakdown? How old are they? How far away from you do they live? Where do they work? What is their income range? Are they single or in partnership? How long have they been associated with you?

Finding this information isn’t as difficult as you think. It can be a part of new customer applications and, for smaller businesses, you can create a chart of the information you have already gathered on existing clients to see if there are any patterns.

Deciding what to do with the demographic information is the next step. If you discover, for instance, that your clients are 65% female, you could embrace that breakdown and cater to that sector, knowing you have found success. That is the message from the travel vendors. Conversely, you could examine why, in the same hypothetical scenario, your product, your office or your business is less appealing to males. Do you need to market differently to that niche or is your experience typical for those in your same line of work?

As always, good marketing decisions are dependent, not on anecdotal “feelings”, but must be rooted first in reliable data.

You can read the entire New York Times article here. 

Filed Under: News Tagged With: client demographics, solo travel

Knock, knock!

door knocker

Who’s there?

Sometimes, nobody!

This week, K2M had another mission. A client asked for our help finding a cool, hip space for a music performance in Detroit. So, armed with a list of cool, hip places (from a cool, hip much younger friend), off we went into the D.

And we found several great venues, some of them with lovely, earnest people. And we had a pretty good lunch in Corktown. And plans to go back in the city on a weekday, maybe for fun.

That was the good part of the trip.

The bad part was that these start-up and emerging venues are somewhat unfindable. The question is whether or not this is purposeful. One young man told us that he needed so much energy to keep his venue operating that he just didn’t have time to be more findable, right now. We were lucky. We knocked on the door and he answered. His business model is fascinating, which is “If you build it, they will come.” For the most part, it is working. And once he saw us, he gave us his cell phone number and an email, so now he’s findable to us. But what if he hadn’t answered the door? Would we still know about his place? How would we have gotten his contact information?

Other venues have no published phone numbers anywhere (and we mean anywhere) and are open only on evenings and weekends. It’s great for the general public, but what about those who wish to do business with you.

It’s a reminder of the one knock on cell phone numbers. They are unfindable. So, either you have to bite the bullet and publish them on your website (if you even have one), or be pretty vigilant about checking your email, which has to in turn be findable.

This “findability” is not limited to club owners, gallery spaces, and warehouses. We frequently run into doctors and lawyers who are virtually unfindalbe online even though they have an office phone.

Our takeaway is that it’s fun to run around Detroit, scouting out locations, but we would have loved for somebody to answer us…by phone, by email….Hello….is there anybody there?????

Filed Under: Feature Tagged With: finding a cell phone number, start ups

Marketing Cinco de Mayo: what is this holiday anyway?

Cinco de Mayo signIn case you have been sleeping in a cave, we remind you that today is Cinco de Mayo, the 5th of May, another holiday that is known by its date and not its importance. You can add that to the Jewish holiday of Tu B’Shevat and the Texas holiday of Juneteenth (go look those up yourself…)

So, what exactly is Cinco de Mayo and what does it have to do with marketing? In a word, 1) amorphous and 2) everything.

First, let’s start with what Cinco de Mayo is not:

  • a holiday in Mexico of any importance (yes, there is a celebration in Puebla and a parade in Mexico City.)
  • a holiday celebrating Mexican independence (that’s September 16th)

OK, we have that settled. So, what actually happened on May 5, 1862 that turned every town in America into Margaritaville?

A small army of Mexicans (comprised of mixed heritage Mestizos and Zapotec Indians as well as Spanish-speaking residents) defeated the French army at the Battle of Puebla. The French arrived on Mexican shore after the Mexicans quit paying off their debts to European countries.

Mexicans who were living in California and Oregon got word of this victory and perceived it as a real victory for freedom. Why? The French, led by Napoleon III, were beginning to ally themselves with the Confederates and were perceived by the Latinos in the American West as being elitist supporters of slavery. Napoleon III reportedly had plans to take over Mexico and to make it a monarchy. These same Californians were ardent supporters of the Union movement and zealously democratic and anti-slavery. They were nervously watching the activities on both fronts: in America and in Mexico.

In America, the Union was really in a bottleneck in 1862 and was not making headway against the Confederacy. And down in Mexico, the French had made it to within 60 miles of Mexico City. These Latinos in California and Oregon feared that a successful French campaign not only threatened Mexico, but threatened the Union’s cause, too.

When the news arrived of the routing of the French, the Latinos of the West were indeed thrilled that the French came to Mexican soil and were defeated. They hoped this would cause the retreat of the French from the nascent Mexican democracy and from the New World in general. This news galvanized the Latino groups of the west and served to encourage them through the long ordeal of the American Civil War and Mexico’s struggles against intrusive foreign powers.

Cinco de Mayo retained the interest of those who served in the Mexican and the Union armies, who exhorted their listeners with the heroics of that day. Then history moved on and the celebrations died out….for a time. Cinco de Mayo was resurrected with the Chicano power movement of the 1960’s and slowly began to spread into the American consciousness as a generic day to celebrate all things Mexican.

Which brings us to marketing today….So, who are the largest “advertisers” leading up to Cinco de Mayo? The hospitality industry (bars and restaurants), liquor sellers, party store owners. They have tapped into the need to celebrate, combined with the warming of the weather and the winding down of the school year. The original historical connection is largely forgotten, certainly the connection between this victory and the anti-slavery movement.

And maybe that’s ok. As history buffs, we like knowing what we are celebrating and the real history resonates. But perhaps it’s just fine to distill (pardon that liquor-related word) a complex history into…Una mas cerveza, por favor.

Filed Under: News Tagged With: Cinco de Mayo fake, Cinco de Mayo real history

Hitting all the Channels: Marketing an Event

sandwich boardK2M recently was involved in a community event, a brand new event, one that a small cultural organization was putting on in a venue new to them. How do you get people to come to a one-time only event, especially if you are a small organization with few board members? What are the best marketing and public relations moves when you have no data on previous programs? What will work?

The answer we discovered, fortunately and unfortunately, is DO EVERYTHING!

We say unfortunately, because every idea takes time to execute. We say fortunately because we received immediate feedback that every little bit counts. So what did we try?

  • Paid advertisement in local community magazine. This lets your core group know that your organization is alive and well and doing programming. This is an expensive element, but it’s sort of counterintuitive. Even if the ad isn’t necessarily “money well spent”, not spending the money makes you look defunct and inactive.
  • Non-paid pre-publicity in community newspapers. We discovered that some people came from as far as Lansing from a tweet they received from Metro Times. So that worked, too!
  • Facebook posts. For the aged 40-65 crowd, this is the same as word of mouth and it’s free. The organizational Facebook post was important, but even more so, were the reposts and shares and likes.
  • Facebook ads: These are relatively inexpensive and our survey indicated several people attended and were at the event because of the ad.
  • Information on the website: Your website has to be accurate and up to date if the website address appears on ads. People will go to the website if they forget the address of the venue or the time. It is not “outbound” but it is dependable inbound marketing. And when they go, the website needs to look presentable and inhabited.
  • The sandwich board on the street with the poster and the arrow to your event. If a tired law school student walks by and realizes there is a concert around the corner with free cookies and water, it looks pretty tempting.

So, the takeaway: do everything you have time and money for.  And ask every attendee you can how they heard about the event, so you can use data-driven decisions in the future.

 

Filed Under: Feature Tagged With: marketing plans, paid advertising, program marketing

Every Day is Different in the Marketing World

post it notesJob Perk: doing something different every day.

At K2M, no two days are the same. Yes, there are some patterns. We tend to post weekly blogs on Mondays, so our writing and editing cycle reflects that. We work on bills and invoices at the same time every month. But, one of the great joys and sometimes frustrations is how different each day is. Just in the past week, we have been involved in these projects, some big and some small:

  • Managing the public relations and marketing aspects of a large corporate gathering. This was the culmination of several months of work in collaboration with the staff of our client. On the day of the event, it was the little things and the big things that needed our attention: the signs and banners we brought, the media press kits that we assembled, meeting the reporters from local and national papers, schmoozing with the clients, making sure the breakfast was served on time, getting the giveaways organized, escorting the speakers and helping to introduce various stakeholders to each other.
  • Creating a new TV commercial. We started with a script and a “jingle” and now we are in the process of watching as those two are matched up with voices and drawings.
  • Social media posting. This is a daily activity to make sure timely and relevant posts are on our clients’ media channels while we constantly write new ones for the future, too. We are able to pre-post a lot of what we write, so that we can be ahead of the curve. Our goal is always to be a week ahead of all of our postings.
  • Working on proposals for new potential clients. This means getting to know some new people and their companies and trying to make a plan to develop a long term productive relationship.
  • Staff meetings: With a variety of clients, we now have 100 different projects that we manage! Some of these tasks are recurring. Some are long-term, some are short-term. We have divided each of our projects into tasks with dates and notated who is responsible for what. We have regular meetings to go over the next ten days of tasks. In an ideal world, these staff meetings would be combined with a long, relaxing pedicure, but that doesn’t happen very often.
  • Writing for clients: This past week, this included writing and editing some materials for print publication, creating collateral for several different clients and creating articles for publication in trade and business journals.
  • Website revision: Websites can look fusty if you’re not careful. Adding blogs regularly helps. But, we also are adding new content in other places in three different client websites right now. Content matters in Google searches and for overall  freshness and relevance of the website.

We like staying busy, and we’re not going to complain when there’s too much work to do!

 

Filed Under: News

Do We Still Need Websites?

httpIn a word, YES!!!!

We are always amazed when small business owners and service professionals believe that they can be found and that they don’t need a website. We have heard from small restaurants, “My customers find me on instagram”. Doctors have informed us that their practices rely on referrals through insurance and physician groups and not on a web presence.

Well, we usually like to be sweet with our words and choose them carefully, but…they are wrong. Not just somewhat wrong, but all the way wrong.

While it is true that Instagram is a great platform for quick communication and lots of images, and this works well for small retail establishments, including restaurants, Instagram cannot be your only internet address. The same is true of Facebook and Twitter. Twitter works great for quick fun posts and for gathering a community around hashtags and for spreading instantaneous buzz. Facebook offers up a wonderful amalgamation of ideas, posts, sharings and images and is important for nearly every business venture. And there are great qualities of all sorts of other social media outlets, including Pinterest, Snapchat, and on and on.

Yet, none of these social media “channels” is like a website. A website shows the stability of your business. It has your contact information. It shows either through inclusion or omission what you are all about. It tells people about your services, your products, your hours.

One size does not fit all. Don’t be sucked into believing that every website needs 45 pages of content, a new blog post every week and hundreds of images.

So, what does every website need?

  • Functionality: it should “work” well, be easy to navigate and not feel clunky.
  • Working contact information including an email address that gets checked regularly.
  • Useful content: not only what you provide and sell, but information about your area of expertise. So every dentist provides dental surgery, but not every dentist has information about what to expect after surgery on their website.
  • Thoughtful images: Choosing images is time-consuming but bad images make a (lousy) lasting impression. Finding images that are clear but not overused enhances the look of your website and indicates that you are not a copycat or a fly by night operation.
  • Indications that the website is “fresh” and updated. If you have a blog section, it’s not great if the last blog post was more than a year ago. Calendars should be current and any banners should also refer only to what’s happening today or in the near future.

Filed Under: Feature Tagged With: website creation, website maintenance, website relevance

Elite Eight Extra Irritating Elements of our Existence

elite eightWe are almost at the end of the NCAA basketball season. Spartans fans saw their team make it all the way to the Final Four, where they came up short against the Duke dynasty. It’s been bracket bonanza everywhere, with office pools, hometown supporters and just inveterate gamblers taking part.

We at K2M have our brackets of winners and losers. We call it: what annoys us most. Just so we’re not too personal, we decided not to include how our spouses, parents, partners, children, and siblings annoy us. That would take up way too much room. No, we focused on the Elite Eight Extra Irritating Elements of our Existence, those aspects of modern life that just plain bug us.

Here they are:

Bracket #1: Home phone spam vs. Email spam

Winner of most annoying: Home phone spam

Our email spam is the lowest it has ever been actually. We are rarely hearing from Nigerian princes and less people than ever think we need erectile dysfunction medication.

The home phone, however, seems to be used exclusively by political organizations and occasional telemarketers. Our real friends text or call on our mobile. We occasionally consider getting rid of the home phone and are only dissuaded when the cable and internet providers tell us there is no financial reason to do so (they’ll just raise the internet rate if we get rid of the phone). So, now we are getting lots of calls about Michigan roads.

Bracket #2: Inaccurate traffic report on AM vs. mispronunciation of local roads on Sirius traffic and weather

Winner of most annoying: inaccurate AM traffic reporting

We must acknowledge that traffic reporting is not the most stimulating to participate in or to hear, but when you’re hitting local roads, you need to know about 696, 75, 96, 94 and the Lodge plus those local roads. It seems that every time we get on the road, first we encounter a traffic snarl and then later it shows up on the AM reports. Sirius seems to get the news a touch earlier, but they really don’t know how to pronounce “Gratiot” at all. And “Lahser” gives them some trouble, too.

Bracket #3: Working from home vs. working from the office.

Winner of most annoying: working from home

Working from home allows us to wear what we want, eat our own leftovers, multitask, feel comfortable and that’s great. But those same things also really do distract us. If there’s no kid’s laundry to do at the office, we will do it when we come home. Now, when we go to the office and stuff doesn’t work (internet, wifi, the fax machine, or the copy machine), we are plenty motivated to head right back home. If we want to work at an inefficient place, we know where to find it. We live in it.

Bracket #4: Registering our kids online or with written forms.

Winner: registering using written forms.

Let us say that there are super-cumbersome registration forms for our kids: any financial aid form seems to have been written and HTML coded by a mean spirited accountant of the worst order. This includes the FAFSA, by the way. Registering for summer camps runs the gamut from somewhat easy, to “oh my God, please just take my kids off my hands, why is this still going on?”. We also see our kids in the college admissions world registering for the ACT and SAT (which takes at least 30 minutes and feels like it’s super important), and of course the Common App takes hours. But, filling out medical forms especially immunization records when you receive a perfectly decent computerized one from your pediatrician makes us want get extra meningitis shots for ourselves. And, we love that the names of the vaccinations on the “forms” are not the sames as what they are called on the immunization records. One will say chicken pox, another will say varicella, one will say tetanus, another will say Td.

Final Four:

Home phone spam vs. inaccurate AM traffic report

Winner: Home phone spam

Working from Home vs. Registering using written forms

Winner: Registering using written forms

 

Finals:

Home phone spam vs. Registering using written forms

The winner: Home phone spam!

Filed Under: News

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From Our Blog

  • Can I Just Do It Myself? Sometimes.
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